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Book a CallThe UK call centre crisis is hitting businesses hard
Managing call volumes with existing teams
The UK faces a documented contact centre crisis: 63% of centres report being understaffed with 26% annual staff turnover (73% higher than the UK national average). Meanwhile, average call wait times have reached 116 seconds, the highest on record. Each missed call represents a lost customer, missed booking, or unresolved issue.
Source: ContactBabel: The 2024 UK Contact Centre Decision-Makers' Guide (670 respondents)
Staff shortages and recruitment challenges
68% of UK SMBs struggle to hire and retain customer service staff. With typical recruitment cycles lasting 3-6 months for contact centre roles, high turnover (26% annually), training costs, and ongoing recruitment delays, businesses can't maintain consistent service levels.
Source: UK SMB labour market data & ContactBabel 2024 survey
Rising costs with limited resources
UK businesses face a £5 billion wage impact from National Living Wage and National Insurance increases, whilst traditional contact centres charge £6-£10 per call. The combination of rising employment costs and high per-call fees is unsustainable for many SMBs. Per-seat fees, training costs, and infrastructure requirements add thousands monthly.
Source: Legion: 2025 State of the UK Hourly Workforce Report & UK SMB cost benchmarks
Inconsistent service outside office hours
After-hours calls go to voicemail, frustrating customers and losing bookings. Weekend and evening coverage requires expensive shift premiums (typically 1.5-2x standard rates). UK businesses report losing £2,000-£5,000 monthly in revenue from missed after-hours enquiries alone.
Source: UK retail, hospitality, and healthcare industry benchmarks
Compliance risks with manual processes
GDPR consent, call recording rules (PECR), and data subject rights require constant vigilance. Manual processes increase risk of breaches, with ICO fines reaching up to £17.5 million or 4% of turnover. 34% of UK businesses cite regulatory compliance as a barrier to AI adoption, requiring clear compliance frameworks.
Source: ICO enforcement data & UK AI adoption surveys, 2024
AI voice agents that solve every problem
Zero missed calls
Answer 100% of inbound calls, 24/7, no holidays or sick days.
Outcome: Zero abandonment, every customer reached
No hiring headaches
Deploy in 2-4 weeks, scale instantly with demand spikes.
Outcome: Eliminate recruitment, training, and turnover costs
60% cost reduction
£0.50-£1.50 per call vs. £6-£10 for human agents.
Outcome: Payback in 4-8 weeks, 200-350% year-one ROI
Always-on service
24/7 coverage with consistent quality, no shift premiums.
Outcome: Capture bookings and leads outside office hours
Compliance built in
GDPR, PECR, Ofcom, and PCI DSS language pre-configured.
Outcome: Audit-ready, UK data residency, zero compliance headaches
What if you never
lost another customer?
Every feature exists to solve one problem: missed revenue. Here's how we do it.
Never Miss Revenue
48% of your calls go to voicemail right now. That's half your revenue walking to competitors.
10x Cost Reduction
Stop paying £6-£10 per call. Our AI does it for £0.50-£1.50. Same quality, fraction of the cost.
Every Accent, Perfect
95%+ accuracy across London, Manchester, Glasgow, Cardiff. Your customers hear professional, clear responses every time.
Zero Compliance Risk
GDPR, PECR, Ofcom - all built in. Your data never leaves the UK. Sleep easy knowing you're audit-ready.
Live in 2-4 Weeks
No 6-month implementations. 2-4 weeks to launch, start saving immediately. We handle setup, testing, training - everything.
Human When Needed
AI handles 70-80% of calls. Complex issues? Warm handover to your team with full context. Best of both worlds.
Calculate your ROI in under 60 seconds
How it works
Enterprise-grade technology built for UK businesses.
Natural voice, multi-turn understanding
- Understands UK accents (95%+ accuracy across regions)
- Multi-turn conversations (not just IVR menus)
- Context-aware responses (remembers earlier in the call)
- Warm handover to humans (escalates with full context)
Fast, clear, always available
- 300ms latency target (snappy, natural conversation)
- 99.9% uptime with failover (never miss a call)
- Regional accent clarity (London, Manchester, Glasgow, Cardiff)
- Load balancing (handles demand spikes automatically)
GDPR-ready, UK data storage
- UK data residency (AWS London or Azure UK South)
- GDPR, PECR, Ofcom compliance built in
- Pre-call consent scripts (call recording, opt-out)
- PCI DSS-ready (cardholder data redaction for payments)
- ISO 27001, ICO-aligned
Proven results across industries
Real outcomes from UK businesses using AI voice agents.
Booking & Appointments
The Challenge
A dental practice in Manchester receives 80 calls per week for bookings, confirmations, and cancellations. With limited staff, 40% of calls go to voicemail. Each missed call represents a lost appointment worth £50-£100.
The Solution
AI voice agent answers every call, books appointments directly into the practice management system, sends confirmations, and follows up with reminders.
Results
- 45% reduction in no-shows (SMS reminders + automated confirmations)
- £2,000/month revenue retained (captured calls that previously went to voicemail)
- 10 hours/week staff time saved (redeployed to patient care)
- Payback in 2 weeks
Customer Support
The Challenge
A fitness studio in London receives 150 calls per week asking about class schedules, membership pricing, and opening hours. Two staff members spend 15 hours/week answering repetitive questions, costing £300/week in wages.
The Solution
AI voice agent handles FAQs, provides class schedules, explains membership tiers, and escalates complex queries (e.g., refund requests) to staff.
Results
- 85% first-call resolution (FAQs handled without human)
- 15 hours/week staff time saved (£300/week cost reduction)
- 60% reduction in missed calls during peak hours (5-7pm)
- Payback in 1-2 weeks
Lead Qualification
The Challenge
A recruitment agency in Birmingham receives 100 inbound leads per week. Sales team spends 20 hours/week qualifying leads, discovering 55% are poor fits (wrong location, wrong seniority, wrong industry).
The Solution
AI voice agent qualifies leads by asking key questions (location, experience, salary expectations), scores leads, and schedules callbacks for high-quality prospects only.
Results
- 68% conversion rate for AI-qualified leads vs. 45% baseline
- 20 hours/week sales time saved (redeployed to closing deals)
- 50% faster lead response time (AI answers immediately, not next business day)
- Payback in 2-3 weeks
Pay for results, not seats
Usage-based pricing. Scale when you grow. GDPR compliance included.
Usage-based pricing
£0.12 per minute
Setup fee not included • All prices exclude VAT
What's included:
Setup in 2-4 weeks
Enterprise needs? Get in touch for custom volumes. No long-term contracts • Volume discounts available
Calculate your savings
Enter your details to estimate your ROI
Your questions, answered
Everything you need to know about our AI voice agents.
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Duration: 20-30 minutes
Format: Video call or phone (your preference)
Available: Monday-Friday, 9am-6pm GMT
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